Big Fish Aquarium Shipping Policy
Great Livestock. Fast Shipping. No Surprises.
All orders require a $25 minimum.
Dry Goods (Supplies, Equipment, Accessories)
Flat-rate shipping: $5 per order
Free shipping on orders $49 or more
Livestock (Fish, Coral, Inverts)
Flat-rate shipping: $34.95 per order
Free shipping on orders $150 or more
Includes heat/cold packs, oxygen, and insulated packaging
Frozen Foods
Flat-rate shipping: $39.99 per order
All frozen food orders ship with dry ice and thermal packaging
Special Bundle Offer:
Buy 3 selected frozen food products and get 1 selected frozen food product free!
This bundle gives you extra value while stocking up on frozen food essentials.
Shipping Methods
We currently ship within the continental United States using FedEx. Orders may arrive in multiple shipments depending on item availability and warehouse location.
Weather Delays
To protect the health and safety of your aquatic animals, we may delay live shipments due to extreme temperatures or weather disruptions. If your order is affected, you’ll be notified via email with an updated ship date.
Live Arrival Guarantee
We stand by the health of our livestock and offer a Live Arrival Guarantee on all overnight shipments delivered on time.
To qualify:
Contact us within 2 hours of delivery at bigfish@bigfishaquarium.com
Include clear photos of the DOA livestock in sealed bags
Shipping fees are non-refundable
Guarantee is void if delivery is missed on the first attempt or if post-delivery care standards are not maintained
Shipping Information
General stock items are shipped directly by a trusted third-party vendor. For local availability, visit us at 6816 W. North Ave, Chicago, IL 60707.
We proudly serve fishkeepers from Skokie, Oak Park, Elmwood Park, Forest Park, Morton Grove, and beyond, with in-store shopping and local pickup available.