SHIPPING policy.

Thank you for shopping at Big Fish Aquariums! We’re committed to delivering your aquatic livestock and supplies quickly, safely, and reliably. Please review our shipping policy below.

Shipping Schedule

Livestock Orders

  • Shipping Days: Monday through Wednesday

  • Orders Placed After Wednesday: Will ship the following Monday to ensure safe arrival

  • WYSIWYG Items: Ship within 1–2 business days of your selected delivery window

Dry Goods Orders

  • Typically ship within 1–3 business days via USPS, UPS, or FedEx

Shipping Rates & Options

  • Livestock Flat Rate Shipping: $24

  • Dry Goods Flat Rate Shipping: $5

We currently ship within the continental United States using FedEx.

Live Arrival Guarantee

We stand by the health of our livestock.

  • Live Arrival is guaranteed on all overnight shipments delivered on time

  • In case of DOA (Dead on Arrival), please email bigfish@bigfishaquariums.com within 2 hours of delivery with clear photos in the sealed bag

  • Credit will be issued for DOA livestock (shipping costs are non-refundable)

Note: Guarantee is void if delivery is missed on the first attempt or if water parameters are not maintained post-delivery.

Weather & Shipping Delays

We monitor weather conditions closely. In extreme temperatures, we may delay shipments to protect your livestock. You will be notified via email of any changes to your ship date.

Questions?

Reach out to us anytime at bigfish@bigfishaquariums.com or call us during business hours. We’re here to help!